LOK-IT FAQ

Q. I do not have access to the User Guide pre-loaded on my flash drive - how can I download another?
If you are a current user and would like a copy of the User Guide click here: LOK-IT FIPS Certified Drive  |  LOK-IT Non FIPS Drive

Q. On what platforms or operating systems does LOK-IT work?
LOK-IT is completely cross-platform. The drives work with, and are interchangeable between all versions of Windows, Macintosh, Linux, Citrix and Android.

Q. Will LOK-IT work with other devices that have USB interfaces?
YES. LOK-IT is authenticated prior to connection and will therefore work on any device with a USB interface and any USB-on-the-GO (USB OTG) enable device such as Smartphones and Tablets. All other secure USB drives need to be authenticated in software and therefore can only be used on a computer.

Q. What kind of encryption does LOK-IT use?
Military-grade 256-Bit AES (Advanced Encryption Standard) CBC (Cypher-Block Chaining) hardware encryption. The encryption is handled within the internal encryption controller (hardware) and is not performed with software.

Can LOK-IT be used as a Bootable Drive?
YES. Because LOK-IT is authenticated prior to connection (and therefore does not require an OS for password authentication) the drive appears to operates like a normal flash drive. However, LOK-IT uses military grade encryption and PIN PAD protection making it totally secure. NB: We do not reccommend the use of unencryted flash drives as bootable drives due to the lack of security.

Q. How do I purchase LOK-IT?
LOK-IT can be purchased directly on this site (see below for your preferred model). For larger quantity pricing or TRADE SALES please contact us directly by telephone (UK) 0844 243 5090 (ask for LOK-IT Sales) or via email.

If located outside the UK please contact the distributors listed here: LOK-IT Distributors. If the required country is not found or if you would prefer to deal with us please contact us directly via email with your required model, quantity and Country - we will respond as soon as possible with an exact cost including delivery. LOK-IT can also be purchased at www.secureusb.co.uk - on this site you can make online purchases for delivery to Europe.

Q. What is the difference between the two LOK-IT models available?
Currently, LOK-IT is available in the SDG003FM and the SDG005M models (each model currently has 3 capacities - 4GB, 8GB and 16GB). The SDG003FM is specifically for organisations that require FIPS 140-2 Level 3 certification, since this model has achieved NIST certification. The SDG005M uses the same hardened anodised aluminium case and incorporates the same security policies as the SDG003FM, but does not have the formal certification - It is also a few pounds cheaper !!

Q. Are there any ongoing costs with LOK-IT?
No, after the one-time purchase there are no further costs. One of the many advantages of having a zero-software solution is that there is nothing to update or maintain on our side, which means no updates or maintenance costs are required for our customers. Your investment is further protected, since only a USB port is necessary to guarantee future compatibility with a new Operating System or release.

Q. I have removed LOK-IT from the packaging, but when I press the key button, no LEDs appear. What should I do?
The internal rechargeable Li-Poly battery must have fully discharged. Insert LOK-IT into a USB port in a computer that is turned on and allow to charge for at least 15 minutes.  A fully discharged battery does not affect the security or data within LOK-IT.  If upon insertion into the USB port you do not see the blue LED flash on the key button, please contact us directly.

Q. Is there any limit to the number of times that LOK-IT can be reset back to factory state?
LOK-IT is reset back to factory state each time 10 incorrect PIN attempts are made.  If a new PIN is then created the drive is reusable, although original stored data
is unrecoverable.  This process can be repeated an unlimited number of times for typically any LOK-IT purchased since 2012. On a previous firmware version, the total number of resets was limited to 6, at which point upon a press of the Key button the red and green LEDs will slowly fade in and out in unison.

 Q. Do you have any further Product Information?
Yes, please click the following links to download: PRODUCT GUIDE  |  TECHNICAL OVERVIEW  |  USEABILITY | FIPS Certification

Q. How do I know which Secure USB drive is best for me?
Our Free Report covers a variety of topics and provides some surprising answers:

  • Forgetting Important End-User Requirements
  • Not Enforcing Encryption
  • Improper Encryption Key Storage
  • Forgetting About Usability
  • Forgetting About Network Policies

Click here to get your FREE Complimentary Report

Got a Question?   Need an Answer!   Please contact us directly for more information:
You can contact us via email or by telephone 0844 243 5090 (UK) asking for LOK-IT sales

Ready to buy? Choose your preferred model below:

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LOK-IT Secure Flash Drive 4GB FIPS 140-2 L3 Certified
LOK-IT Secure Flash Drive 4GB FIPS 140-2 L3 Certified
SDG003FM-4GB
£64.99
LOK-IT Secure Flash Drive 4GB
LOK-IT Secure Flash Drive 4GB
SDG005M-4GB
£64.99
LOK-IT Secure Flash Drive 8GB FIPS 140-2 L3 Certified
LOK-IT Secure Flash Drive 8GB FIPS 140-2 L3 Certified
SDG003FM-8GB
£88.99
LOK-IT Secure Flash Drive 8GB
LOK-IT Secure Flash Drive 8GB
SDG005M-8GB
£88.99
LOK-IT Secure Flash Drive 16GB FIPS 140-2 L3 Certified
LOK-IT Secure Flash Drive 16GB FIPS 140-2 L3 Certified
SDG003FM-16GB
£124.99
LOK-IT Secure Flash Drive 16GB
LOK-IT Secure Flash Drive 16GB
SDG005M-16GB
£124.99
LOK-IT Secure Flash Drive 32GB FIPS 140-2 L3 Certified
LOK-IT Secure Flash Drive 32GB FIPS 140-2 L3 Certified
SDG003FM-32GB
£199.99